Legal information
Legal notice
In accordance with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the website voyagerballoons.eu is owned by Voyager Balloons EU. Contact telephone: +34 921 801 005. WhatsApp: +34 614 00 70 56.
Use of this website implies full acceptance of the conditions set out in this notice. Users agree to use the website lawfully, in accordance with the law, morality and public order.
Privacy and data protection policy (GDPR)
In accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), Voyager Balloons EU informs you that personal data supplied through forms or direct contact will be processed to manage your flight booking, respond to enquiries and meet the legal obligations applicable to aviation activities.
Legal basis: The data subject's consent and performance of a service contract.
Retention: Data will be retained for as long as necessary to provide the service and meet the resulting legal obligations, including aviation and tax requirements.
Your rights: You may exercise your rights of access, rectification, erasure, objection, restriction and portability by emailing info [at] voyagerballoons.eu and attaching a copy of your identity document or equivalent.
Refund and cancellation policy
Refund within 15 days after purchase: You may request cancellation and a full refund, free of charge, within 15 calendar days after purchase, provided the flight has not taken place. This applies to all purchases, including dated bookings, open-date tickets and gift vouchers. Email info@voyagerballoons.eu with your order reference to request a refund. No physical product needs to be returned.
Our priority is passenger safety. Balloon flights depend entirely on weather conditions, so the following policies apply:
- Cancellation by the operator: If the pilot cancels the flight because of adverse weather or safety reasons, the passenger is entitled to move the flight to another available date within the following 12 months, or to receive a full refund of the amount paid.
- Cancellation or changes by the customer:
- Date changes are allowed only in cases of force majeure, with supporting documentation.
- Outside the 15-day refund period and except in the circumstances above, cancellations, changes and refunds requested by the customer are not accepted.
- Outside the 15-day refund period, if the passenger does not attend the flight (no-show), no refund or rescheduling is available and the amount paid is forfeited.
- Gift vouchers do not expire. They are refundable within 15 calendar days after purchase if the flight has not taken place; after that period they are non-refundable, subject to the operator cancellation provisions above.
Disclaimer and health requirements
Ballooning is a safe activity, but requires a minimum level of health. By booking, the customer acknowledges and declares:
- They do not have serious health conditions, heart disease, or spinal, neck or bone conditions that make minor impacts inadvisable.
- Passengers are not pregnant. Safety rules strictly prohibit pregnant passengers from flying.
- They understand that landing may involve minor impacts or the basket being dragged.
- They meet the minimum weight, size and age requirements for safe flight.